Terms & Conditions

These Terms govern your use of StarCrypton’s services.

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1. What we do

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• StarCrypton provides human-based support to help identify suspicious messages (SMS, WhatsApp, email, and screenshots) and offer simple cyber safety guidance.

• All reviews are performed manually by trained staff.

• Our guidance is informational only. We do not guarantee the accuracy of this information, and you remain responsible for your own decisions.

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2. Who can use the service

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• You must be 18 years or older, or have a family member subscribe on your behalf

• Services are for personal, non-commercial use only

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3. How the service is delivered

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• Services will be provided via WhatsApp messages, Online video sessions (for coaching)

• Typical response time is within 12 hours, but this is not guaranteed.

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4. Your responsibilities

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  By using our service, you confirm that:

• You are sharing content voluntarily

• You have the right to share the messages or screenshots you submit

• You will not send illegal, abusive, or harmful content

• You understand our guidance may not always be correct

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5. Limitation of liability

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  To the maximum extent permitted by UK law:

• We are not liable for financial loss, scam losses, device damage, data loss, or actions taken after receiving our guidance

• Our service does not constitute legal, financial, or professional advice

• Nothing in these Terms excludes liability for fraud or for death or personal injury caused by our negligence.

• StarCrypton is not an emergency service. If you believe you are in immediate danger or have been defrauded, contact your bank and local authorities immediately.

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6. Payments, subscriptions & cancellations

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• Subscriptions renew automatically unless cancelled before the next billing date

• You may cancel your subscription at any time

• If you cancel within 14 days of your first purchase and the service has not yet been used, you may be entitled to a refund under UK consumer law

• After services have been used, refunds are not guaranteed

• Failed payments may result in the temporary suspension of access

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7. Suspension or termination

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  We may suspend or terminate access if:

• These Terms are breached

• The service is misused

• It is necessary to protect our staff and business

• The service is discontinued (30 days’ notice where reasonably possible)

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8. Data handling

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• We retain submitted content only for as long as needed to provide our services.

• We do not use customer content to train AI or automated systems.

• Further details are available in our Privacy Policy.

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9. Governing law

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• These Terms are governed by the laws of England and Wales.

• Any disputes will be handled by the courts of England and Wales.

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10. Contact

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  Email: info@starcrypton.com