Effective date: 15 January 2026
Company: StarCrypton, a company registered in England & Wales.
Company No: 16882043
StarCrypton respects your privacy. We only collect and use personal data that is necessary to provide our services and protect users from online scams.
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1. Information we collect
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We may collect the following information:
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Your name and contact details (email, phone or WhatsApp number)
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Messages, screenshots, emails, or images you voluntarily send us for scam checks
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Notes created by our team while reviewing your request
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Payment and subscription information (Processed securely by Stripe. We do not store card or bank details)
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2. How we use your information
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We use your information to:
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Review and assess suspicious messages or content
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Provide cyber-safety guidance and coaching
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Communicate with you via WhatsApp, email, or video session
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Manage subscriptions and payments
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Improve our customer service and internal processes
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We do not use your data to train AI or automated systems.
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3. Lawful basis for processing (UK GDPR)
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We process your personal data under the following lawful bases:
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Performance of a contract to deliver the services you subscribe to
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Legitimate interests to help protect users from scams and improve service quality
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Legal obligation to comply with tax, accounting, and regulatory requirements
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4. How long do we keep your data
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Scam-check messages and screenshots: deleted within 7-30 days
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Contact and account information: kept while you remain a customer
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Payment and invoice records are retained for up to 6 years as required by HMRC
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5. Who we share your data with
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We only share data with trusted third parties where necessary:
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WhatsApp and email providers (for communication)
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Payment processors (Stripe)
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Legal or regulatory authorities, if required by law
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We never sell your data and never share it for marketing purposes.
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6. Cookies & analytics
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Our website may use essential cookies and limited analytics to ensure the site works correctly and securely.
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We do not use advertising or behavioural tracking cookies.
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7. Your rights
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Under UK GDPR, you have the right to:
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Access your personal data
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Request correction or deletion
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Request a copy of your data
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Withdraw consent where applicable
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8. Security
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We use secure devices, restricted access, and encrypted communication where possible.
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However, no digital service can be guaranteed 100% secure.
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9. Contact
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Email: info@starcrypton.com